🐝

Beehive Baby

Support Center

⚡ Fast Response Guarantee
We respond to all support requests within 48 hours!

📧 Contact Support

Need Help? We're Here for You!

Digital Property Brokers Support Team

✉️ Email Support

Email: Support@BeehiveBaby.App

Subject Line Tips: Include "Beehive Baby" and your issue type
(e.g., "Beehive Baby - Payment Issue" or "Beehive Baby - Listing Problem")

🤔 Frequently Asked Questions

How do I post my first listing?
  1. Tap the "Sell" tab at the bottom of the app
  2. Add 1-5 photos of your baby gear
  3. Fill in title, category, condition, and price
  4. Write a description and select your Utah city
  5. Pay the $1 posting fee via Apple Pay
  6. Your listing goes live immediately!
How does contact unlocking work?

When you find an item you want to buy:

  1. Tap "Unlock Contact Info" on the item page
  2. Pay $1 via Apple Pay
  3. The seller's phone number is revealed
  4. Tap "Text [Seller Name]" to send a pre-written message
  5. Complete your transaction directly with the seller
Why do you charge $1 fees?

Our small fees serve multiple purposes:

This creates a premium experience compared to free platforms!

Is Beehive Baby safe to use?

Yes! We prioritize safety through:

What baby gear can I sell?

✅ Allowed Items:

❌ Prohibited Items:

Can I get a refund?

Posting Fees: Non-refundable once your listing is published

Contact Unlock: Non-refundable once phone number is revealed

Technical Issues: We'll provide refunds for confirmed app problems

Apple Refunds: You can also request refunds through Apple's App Store

How do I report a problem?

For Inappropriate Listings:

  1. Open the item you want to report
  2. Tap the "Report" button
  3. Select the reason and provide details
  4. Our admin team reviews within 24 hours

For Other Issues: Email us at Support@BeehiveBaby.App

🛡️ Safety Tips

Meeting Safely in Utah

📱 Technical Support

App won't load or crashes
  1. Close and restart the app
  2. Check your internet connection
  3. Update to the latest app version
  4. Restart your iPhone
  5. If problems persist, email us with your device model and iOS version
Can't sign in with Apple
  1. Make sure you're signed into iCloud in Settings
  2. Check that Apple ID has two-factor authentication enabled
  3. Try signing out and back into iCloud
  4. Contact us if the issue continues
Photos won't upload
  1. Check that Beehive Baby has photo access in Settings > Privacy & Security > Photos
  2. Make sure you have a good internet connection
  3. Try selecting fewer photos (max 5 per listing)
  4. Restart the app and try again

📋 Account Management

How do I update my profile?
  1. Go to the Profile tab
  2. Your name comes from your Apple ID
  3. City can be updated when posting listings
  4. Phone number can be updated in your listings
How do I delete my account?

To permanently delete your Beehive Baby account and data:

  1. Email us at Support@BeehiveBaby.App
  2. Subject: "Account Deletion Request"
  3. Include your Apple ID email address
  4. We'll confirm deletion within 48 hours
  5. All your listings and data will be permanently removed

🏔️ About Utah Focus

Why Utah Only?

Beehive Baby is designed specifically for Utah families because:

We're proud to serve the Beehive State! 🐝

📞 Still Need Help?

Our Support Promise

We're Utah entrepreneurs building for Utah families. Your success is our success!

📧 Contact Support

Response Time: Within 48 hours
Available: Monday - Friday, 9 AM - 6 PM MST

We love hearing from our Utah community!