⚡ Fast Response Guarantee
We respond to all support requests within 48 hours!
📧 Contact Support
🤔 Frequently Asked Questions
How do I post my first listing?
- Tap the "Sell" tab at the bottom of the app
- Add 1-5 photos of your baby gear
- Fill in title, category, condition, and price
- Write a description and select your Utah city
- Pay the $1 posting fee via Apple Pay
- Your listing goes live immediately!
How does contact unlocking work?
When you find an item you want to buy:
- Tap "Unlock Contact Info" on the item page
- Pay $1 via Apple Pay
- The seller's phone number is revealed
- Tap "Text [Seller Name]" to send a pre-written message
- Complete your transaction directly with the seller
Why do you charge $1 fees?
Our small fees serve multiple purposes:
- Eliminate Spam: Stops fake listings and tire-kickers
- Quality Control: Ensures serious sellers and buyers
- Platform Maintenance: Keeps the app running smoothly
- Safety Features: Funds moderation and safety tools
This creates a premium experience compared to free platforms!
Is Beehive Baby safe to use?
Yes! We prioritize safety through:
- Apple Sign-In: Real, verified accounts only
- Utah-Only: Local community you can trust
- Real Names: No anonymous interactions
- Safety Guidelines: Built-in tips for secure transactions
- Reporting Tools: Easy way to report problems
- Admin Moderation: Human review of reported content
What baby gear can I sell?
✅ Allowed Items:
- Strollers, car seats (not accident/recalled)
- Cribs, high chairs, furniture
- Baby clothes and accessories
- Toys and learning materials
- Bottles, feeding supplies
- Baby monitors, safety gates
❌ Prohibited Items:
- Recalled or unsafe items
- Used car seats from accidents
- Drop-side cribs
- Homemade/unregulated products
- Expired items (formula, etc.)
Can I get a refund?
Posting Fees: Non-refundable once your listing is published
Contact Unlock: Non-refundable once phone number is revealed
Technical Issues: We'll provide refunds for confirmed app problems
Apple Refunds: You can also request refunds through Apple's App Store
How do I report a problem?
For Inappropriate Listings:
- Open the item you want to report
- Tap the "Report" button
- Select the reason and provide details
- Our admin team reviews within 24 hours
For Other Issues: Email us at Support@BeehiveBaby.App
🛡️ Safety Tips
Meeting Safely in Utah
- Public Places: Mall parking lots, coffee shops, police stations
- Daylight Hours: Avoid evening or late-night meetings
- Bring Support: Consider bringing a friend for high-value items
- Trust Instincts: If something feels wrong, prioritize your safety
- Payment Methods: Cash or Venmo work best for local transactions
📱 Technical Support
App won't load or crashes
- Close and restart the app
- Check your internet connection
- Update to the latest app version
- Restart your iPhone
- If problems persist, email us with your device model and iOS version
Can't sign in with Apple
- Make sure you're signed into iCloud in Settings
- Check that Apple ID has two-factor authentication enabled
- Try signing out and back into iCloud
- Contact us if the issue continues
Photos won't upload
- Check that Beehive Baby has photo access in Settings > Privacy & Security > Photos
- Make sure you have a good internet connection
- Try selecting fewer photos (max 5 per listing)
- Restart the app and try again
📋 Account Management
How do I update my profile?
- Go to the Profile tab
- Your name comes from your Apple ID
- City can be updated when posting listings
- Phone number can be updated in your listings
How do I delete my account?
To permanently delete your Beehive Baby account and data:
- Email us at Support@BeehiveBaby.App
- Subject: "Account Deletion Request"
- Include your Apple ID email address
- We'll confirm deletion within 48 hours
- All your listings and data will be permanently removed
🏔️ About Utah Focus
Why Utah Only?
Beehive Baby is designed specifically for Utah families because:
- Community Trust: Utah's strong community values align with our mission
- Local Connections: Face-to-face transactions build lasting relationships
- Safety: Smaller, local community means greater accountability
- Convenience: Meet nearby instead of shipping across the country
We're proud to serve the Beehive State! 🐝
📞 Still Need Help?